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Customer Service Representative
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Comfort Solutions Heating & Cooling, Inc.
Clackamas, OR (In Person)
$46,800 Salary, Full-Time
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Job Description
Be the first impression of a trusted HVAC team Are you a people-first professional who thrives in a fast-paced environment? Do you enjoy helping customers solve problems and create a seamless service experience? We're looking for a Customer Service Representative to join our growing HVAC team and be a key part of delivering comfort and reliability to our customers every day. In this role, you won't just answer calls—you'll help homeowners stay safe, comfortable, and confident they chose the right company. What You'll Do Serve as the first point of contact for customers calling about heating, cooling, and indoor air quality needs Answer inbound calls and make outbound follow-ups to schedule service, confirm appointments, and ensure customer satisfaction (outbound experience preferred) Accurately schedule and dispatch service calls using ServiceTitan Educate customers on services, maintenance plans, and next steps with clarity and professionalism Resolve customer concerns quickly and empathetically, especially in urgent or high-stress situations (no heat, no AC, etc.) Maintain detailed, accurate customer records within our system Work closely with dispatchers, technicians, and team members to keep operations running smoothly Support onboarding and training of new team members as we grow What You Bring Customer service experience is a must Excellent phone skills with a calm, confident, and friendly approach Ability to multitask and stay organized in a high-volume call environment Strong computer skills and ability to learn systems quickly (CRM experience is a plus) Problem-solving mindset with the ability to think on your feet A team-first attitude and a commitment to delivering 5-star service Why You'll Love Working Here We're not just another HVAC company, we're a local family-owned company with a team that values professionalism, growth, and taking care of our people. Competitive pay with growth opportunities IRA with company match Health, dental, and vision insurance Paid time off A supportive, team-oriented culture that celebrates wins and invests in your success Make an Impact Every Day When customers call us, it's often because something in their home isn't working. You'll be the reassuring voice that gets things back on track. If you're ready to grow your career in the HVAC industry and be part of a company that truly values customer experience, we want to meet you. Apply today and help us deliver comfort you can count on!