Dispatcher / Customer Service Representative

Dispatcher / Customer Service Representative A+ Towing Eugene, OR Job Details Full-time $16 - $18 an hour 1 day ago Benefits Health insurance Paid time off Employee discount Retirement plan Qualifications Administrative experience Data entry Organizational skills Multi-line phone systems Clerical experience Full Job Description Job Summary A+ Towing is seeking a reliable and customer-focused Dispatcher / Customer Service Representative to join our team. With a staff of approximately 30 employees, we are looking for an individual who can effectively manage incoming calls, coordinate service requests, and support daily office operations. Full time 9:00 am - 6:00 pm M-F. Key Responsibilities Provide excellent customer service in a professional and friendly manner Answer and manage a multi-line phone system Data entry of information into dispatching software via Chrome browser Dispatch drivers efficiently while prioritizing customer needs and response times Enter and manage data (Towbook, IAA, Copart, AAA, etc.) Handle cash transactions accurately Assist with the release of impounded vehicles to customers Perform general clerical and administrative tasks Support invoice follow-ups and collections Utilize Windows-based systems and Google Workspace tools Qualifications and Skills Dispatching or call center experience Strong communication and customer service skills Knowledge of Oregon geography and strong familiarity with Google Maps Excellent time management and organizational skills High attention to detail and accuracy Dependable with strong integrity and professionalism Benefits Health insurance (approximately 2/3 employer-paid) Simple IRA with up to 3% company match Paid Time Off (state-compliant; must be used annually) Employee discounts, including reduced-cost AAA membership

Apply If You:

Work fast and stay accurate Handle pressure without losing control Take pride in doing the job right Want to grow and be rewarded for performance

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Health insurance Paid time off Retirement plan Ability to

Relocate:

Eugene, OR 97402: Relocate before starting work (Preferred)

Work Location:

In person