BDC Service Representative

Rogers Motors in Hermiston Oregon has a full-time opening for a Service Business Development Center Representative. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital. The Service BDC Representative is responsible for reaching out to previous customers in our primary market to help schedule customers in for current service needs or to address outstanding recalls. Rogers Motors has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver's license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we've built over the last 50 years, we want to speak with you!

OVERVIEW

The Service BDC Representative is responsible for assisting the fixed operations departments in acquiring and retaining new and existing customers through proactive measures in pre-authorizing, ordering and scheduling of service appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Increase service production, efficiency, and customer satisfaction through pre-scheduling service visits through outbound and inbound calls with customers. Notify customers of outstanding warranty campaigns and first maintenance visits for new vehicle purchases. Proactively reach out to customers with open vehicle recalls to schedule those services. Outbound calls to customers when special order parts arrive to schedule repair. Connect with customers that previously declined services a second time, presenting an inspection detailing the recommended factory services, and failed components of their vehicle. Follow up on aftermarket service contracts. Work as a team and communicate recurrently with other administrative staff. Ongoing training on administrative tasks to assist with receptionist duties as needed.

EDUCATION AND EXPERIENCE

Valid driver's license and good driving record. Ability to read and comprehend instructions and information. Excellent customer service skills and attitude. Good communication skills. Professional personal appearance.

PREFERRED QUALIFICATIONS

Previous experience in a customer service related role or dealership setting helpful. DealerTrack DMS experience is a plus.

WORKING CONDITIONS

The Service BDC Representative works at a desk in an office setting for most of the shift. Will drive vehicles. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The working conditions described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.