Customer Service Associate

Job Listing ID:

4461667

Job Title:

Customer Service Associate Application Deadline:

Open Until Filled

Job Location:

Hermiston

Date Posted:

03/30/2026

Hours Worked Per Week:

40

Shift:

Day Shift, Swing Shift, Rotating 

Shift Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Position Summary The primary responsibility for all positions with Smitty's Ace Hardware is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store. Essential Duties and Responsibilities Provide prompt and courteous customer service. Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise. Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices. Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies Be knowledgeable and actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals. Review and adhere to all city, county, state, and federal laws affecting store operations. Maintain a neat personal appearance and wear company uniform and nametag at all times. Address customer complaints in a positive manner. Document complaints for follow up by Store Manager when necessary. Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Face front and dust merchandise near register area. Follow company policies and procedures for all transactions. Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them. Review and adhere to store safety/emergency procedures ' critical telephone numbers and incident reporting forms and protocol. Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned Ability to stand for an extended period of time, walk, reach, and bend to perform job duties Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth Job responsibilities may change based on the needs of the business.

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$14.25 to $14.26 per Hour

Benefits Offered:

Medical, Vacation, Retirement

Additional Benefit Information:

Medical benefits offered after 60 days employment 401k after 1 year of employment Employee discount after 90 days of employment Job Requirements

Experience Required:

 None

Education Required:

None

Minimum Age:

16

Gender:

N/A