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Customer Service Representative
Job
Pacific Mechanical
Milwaukie, OR (In Person)
$47,840 Salary, Full-Time
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Job Description
Customer Service Representative Pacific Mechanical - 4.0 Milwaukie, OR Job Details Full-time $21 - $25 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Written communication Office activity coordination Interpersonal skills Phone communication Client interaction via phone calls Full Job Description Dispatcher / Customer Care Coordinator About the Role We are looking for an energetic, reliable, and customer-focused person to join our team as a Dispatcher / Customer Care Coordinator . This is an entry-level role with a lot of responsibility. You will help schedule service technicians, communicate with customers, track job updates, and keep the branch organized throughout the day. The right person has a positive personality, enjoys talking with people, works hard, shows up on time, and takes ownership of their work. You do not need years of experience. We are looking for someone with the right attitude, strong communication skills, and a willingness to learn. What You'll Do Dispatch and schedule technicians for service calls. Answer phone calls and emails with a friendly, professional attitude. Communicate job updates to customers. Daily assist with central inbound creating new tickets. Help coordinate return trips, maintenance visits, and new service calls. Keep notes and updates organized in our service software. Follow up with customers, technicians, and internal team members. Help keep the day moving smoothly by solving problems and staying organized. Take ownership of your role and make sure details do not fall through the cracks. What We're Looking For Friendly, bubbly, and positive personality. Strong customer service mindset. Hardworking, dependable, and on time. Organized and able to handle a fast-paced day. Comfortable talking on the phone. Good written communication skills. Willing to learn dispatching, scheduling, and service coordination. Takes responsibility instead of making excuses. Team player who wants to help customers and coworkers succeed. Why Join Us? This is a great opportunity for someone who wants to start a career in office operations, dispatching, customer service, or the trades industry. You will learn how a service company operates, work with a supportive team, and have the opportunity to grow as you prove yourself. All health, dental, and vision benefits are 100% covered by us for you and your family! If you are reliable, positive, hardworking, and want to be part of a team where your work matters, we encourage you to apply.