Client Success Implementation Specialist

Client Success Implementation Specialist Linguava Interpreters Inc - 4.1 Portland, OR Job Details 1 day ago Qualifications Customer relationship building Relationship management Cross-functional collaboration Cross-functional communication Full Job Description We are looking for a Client Success Implementation Specialist who is energized by helping clients succeed and motivated by the impact language access has on patient care. In this role, you will serve as a trusted partner to healthcare organizations during onboarding, implementation, training, and early-stage support—helping clients confidently adopt Linguava's services, workflows, and tools. This is an ideal opportunity for someone with experience in interpretation, translation, healthcare operations, or client support who wants to expand their impact beyond direct service delivery and help healthcare organizations build stronger, more equitable language access programs at scale. At Linguava, we believe exceptional implementation creates the foundation for long-term client success, improved patient outcomes, and meaningful partnerships. Position Summary The Client Success Implementation Specialist is a foundational role within Linguava's Client Success team, responsible for driving successful client onboarding, implementation, training, and support experiences. This is the first hire so you will be a part of building out this role alongside our Director of Client Success This role sits at the intersection of healthcare operations, language access, and client enablement. You will help healthcare organizations achieve rapid time-to-value (TTV) by ensuring clients are successfully configured, trained, supported, and prepared for long-term success. The Specialist acts as a client educator, implementation partner, and internal collaborator—working cross-functionally with Sales, Operations, Scheduling, Quality, and Account Management to deliver seamless client experiences. What You'll Do Lead Client Onboarding & Go-Lives Execute Linguava's client onboarding and implementation process, including kickoff coordination, system setup, training, and launch readiness Ensure successful Day 1 go-live experiences through operational coordination and proactive communication Document onboarding progress, risks, and next steps to support smooth client transitions to Account Management Support pilot programs and process improvements related to onboarding and client enablement Support Client Success & Issue Resolution Serve as a primary point of contact for client support requests and ticket management Investigate, troubleshoot, and resolve client issues in alignment with service level agreements (SLAs) Escalate complex issues appropriately while maintaining clear and professional client communication Identify recurring themes and contribute to root-cause analysis and continuous improvement efforts Deliver Training & Education Facilitate live and virtual client trainings on Linguava's services, workflows, and language access best practices Create and maintain client-facing training materials, Knowledge Base content, and support documentation Translate operational and interpreter expertise into clear, actionable guidance for healthcare teams Drive Adoption & Operational Excellence Support consistent adoption of onboarding, support, and ticketing workflows Maintain accurate client documentation, workflows, and configuration details Contribute to the improvement of systems, SOPs, and client success processes Collaborate Across Teams Partner closely with Sales, Account Management, Scheduling, Operations, and Quality teams to ensure successful launches and ongoing support Participate in internal handoffs, implementation reviews, and post-launch debriefs Serve as a voice of the client internally to help improve service delivery and client experience Track Metrics & Outcomes Monitor onboarding progress, SLA performance, ticket resolution trends, and client success metrics Support tracking of CSAT, NPS, and time-to-value indicators Identify risks and opportunities to improve operational efficiency and client outcomes Who You Are The Client Advocate You genuinely care about creating positive client experiences and helping people feel supported, confident, and successful. The Translator of Complexity You can take operational processes, language access concepts, or technical workflows and explain them clearly to a wide range of audiences. The Calm Problem Solver You stay composed under pressure, navigate ambiguity well, and approach challenges with curiosity and solutions-focused thinking. The Process Builder You appreciate structure, documentation, and operational consistency—and you enjoy improving systems and workflows over time. The Relationship Builder You collaborate effectively across departments and build trust quickly with both internal teams and healthcare clients. The Mission-Driven Professional You understand the importance of language access in healthcare and are motivated by work that improves outcomes for diverse communities. Required Qualifications Education Bachelor's degree in Education, Business Administration, Healthcare Administration, or a related field preferred, or equivalent experience Experience 1-3 years of experience in Client Success, Implementation, Onboarding, Technical Support, Training, or related roles Experience working cross-functionally with Sales, Operations, or Account Management teams Strong customer service and relationship management experience Skills & Competencies Excellent written and verbal communication skills Confidence facilitating training sessions and presenting to groups Strong organizational skills and attention to detail Ability to manage multiple workflows simultaneously Analytical and problem-solving capabilities Ability to work independently while collaborating effectively across teams Preferred Qualifications Experience in healthcare, SaaS, language services, interpretation, translation, or localization environments Experience supporting language access operations or healthcare workflows Familiarity with HIPAA, CMS, and healthcare compliance environments National or state-recognized interpreter or translator certification (NBCMI, CCHI, OHA, ATA, etc.) highly valued Experience with HubSpot, Zendesk, Freshdesk, Jira Service Desk, or similar platforms Familiarity with interpreter scheduling systems, LMS platforms, or translation management systems (TMS) How You'll Embody Our Values People First You prioritize empathy, responsiveness, and partnership in every client interaction. Doing the Right Thing You approach implementation, support, and communication with integrity, accountability, and professionalism. Pursuit of Progress You continuously improve processes, systems, and client experiences through curiosity and collaboration. Above & Beyond Service You proactively support clients and teammates, creating experiences that build trust and long-term partnership. Have Each Other's Back You work collaboratively across teams, sharing knowledge and supporting collective success. Why Linguava? At Linguava, we believe language access is essential to equitable healthcare. Our work helps healthcare organizations better serve patients with limited English proficiency and create more inclusive care experiences. We are building a company where interpreters, client partners, and employees feel supported, valued, and connected to meaningful work. If you are passionate about improving healthcare communication and helping clients succeed, we'd love to hear from you. Linguava is an Equal Opportunity Employer committed to building an inclusive workplace that reflects the communities we serve.