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Customer Service Representative
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The Cator Agency; Allstate Insurance
Portland, OR (In Person)
$43,680 Salary, Full-Time
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Job Description
Customer Service Representative The Cator Agency; Allstate Insurance Portland, OR Job Details Permanent From $21 an hour 5 hours ago Benefits Continuing education credits Health insurance Dental insurance Paid time off Vision insurance Qualifications Written communication Clear verbal communication Payment processing Customer service Employee relationship building Financial issue resolution Property & Casualty License Cross-selling Client database systems Problem-solving Consumer dispute resolution Insurance policy review Computer skills CRM system proficiency Billing issue inquiries Invoice dispute resolution Bill payment support Property insurance knowledge Full Job Description We are looking for a passionate, people-first Customer Service Representative to join our high-performing team. We believe great client relationships start with great team relationships, and we're looking for someone who brings a positive attitude every day, collaborates effectively with teammates, and is genuinely committed to helping clients navigate their insurance needs. We take community seriously — we work hard together, support one another, and genuinely care about the customers we serve. Our goal is to form lasting relationships with our clients as we educate and guide them through their coverage options. We strongly believe in rewarding hard work and investing in our team members' growth — which means you'll receive top-tier training and real opportunities to build your career the way you want. Who You Are You're someone who takes customer service seriously — not just as a job function, but as a reflection of your own standards. You communicate clearly and professionally, follow through on what you say you'll do, and make every client interaction feel handled with care. You're also a collaborative team player who contributes positively to the workplace: you share knowledge, support your colleagues when it counts, and take pride in being someone people can rely on. You value a professional, respectful environment and bring that same respect to every interaction — with clients and coworkers alike. License Requirements Oregon P&C Insurance License (required) Washington Non-Resident P&C Insurance License (required) Required skills: Active Property & Casualty (P&C) Insurance License (required). Excellent written and verbal communication skills. Strong computer proficiency with CRM/insurance platforms. Customer service and problem-solving mindset. Ability to handle billing inquiries, process payments, and resolve disputes. Comfortable with cross-selling and identifying coverage gaps.