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Customer Service Representative
Job
Robert Half
Tualatin, OR (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support a high-volume client base. This is a contract position suited for someone who communicates clearly, stays organized under pressure, and delivers dependable service across phone and email channels. The person in this role will help customers with day-to-day service requests while managing ongoing relationships within an assigned group of accounts.
Responsibilities:
- Oversee service activity for an assigned portfolio of clients and maintain consistent follow-up to address their needs.
- Respond to a steady flow of inbound calls, providing timely assistance and accurate resolutions to customer inquiries.
- Handle customer correspondence through email with a clear, detail-focused tone and strong attention to detail.
- Support a large customer population by prioritizing requests effectively and ensuring service issues are addressed promptly.
- Enter and update order-related or customer information accurately within internal systems.
- Coordinate communication with customers regarding service requests, changes, and general support needs.
- Manage both inbound and outbound interactions as needed to resolve issues and maintain strong client relationships. Requirements
- Prior experience in customer service, call center support, or a similar client-facing role.
- Ability to type at least 40 words per minute with solid accuracy.
- Strong written and verbal communication skills.
- High attention to detail and the ability to manage multiple tasks efficiently.
- Strong email etiquette and confidence handling customer interactions by phone.
- Positive attitude with the ability to remain composed during direct or fast-paced communication.
- Experience with order entry, inbound calls, or outbound customer follow-up is preferred.