Customer Service Representative

We are looking for a Customer Service Representative to support a high-volume client base. This is a contract position suited for someone who communicates clearly, stays organized under pressure, and delivers dependable service across phone and email channels. The person in this role will help customers with day-to-day service requests while managing ongoing relationships within an assigned group of accounts.

Responsibilities:

• Oversee service activity for an assigned portfolio of clients and maintain consistent follow-up to address their needs.
• Respond to a steady flow of inbound calls, providing timely assistance and accurate resolutions to customer inquiries.
• Handle customer correspondence through email with a clear, detail-focused tone and strong attention to detail.
• Support a large customer population by prioritizing requests effectively and ensuring service issues are addressed promptly.
• Enter and update order-related or customer information accurately within internal systems.
• Coordinate communication with customers regarding service requests, changes, and general support needs.
• Manage both inbound and outbound interactions as needed to resolve issues and maintain strong client relationships.