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Customer Service Representative
Job
Robert Half
Tualatin, OR (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a high-volume logistics operation in Tualatin, Oregon. This Contract position is ideal for someone who communicates clearly, stays organized while managing a large client base, and delivers responsive service across phone and email channels. The person in this role will serve as a key point of contact for customer inquiries, helping ensure requests are handled accurately and professionally in a fast-paced environment.
Responsibilities:
- Oversee service support for an assigned portfolio of customers, building familiarity with their needs and ensuring consistent follow-up.
- Respond to a steady flow of inbound calls, resolve questions efficiently, and provide helpful solutions that reflect strong customer care.
- Handle email correspondence with professionalism, using clear written communication to address requests, updates, and service-related concerns.
- Enter and update customer and order information accurately to support timely service coordination.
- Communicate with customers regarding delivery requests, service availability, and issue resolution in a courteous and confident manner.
- Manage a high-volume workload while maintaining attention to detail and meeting response expectations.
- Support both inbound and outbound customer interactions as needed to confirm details, provide updates, and maintain service continuity.