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Customer Service Specialist

Job

Monarch Staffing

Aston, PA (In Person)

$46,800 Salary, Full-Time

Posted 2 days ago (Updated 9 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Customer Service Specialist Temp-to-Hire | FT (M-F 8am-5pm) | $20-$25/hour (DOE) | On-site in Aston, PA Our client, a leading distributor of HVAC monitoring and security system products, is seeking a Customer Service Specialist to join their team. This position serves as a key point of contact for business customers, providing product support, processing orders, and delivering exceptional customer service in a fast-paced environment. A Day in the Life of the
Customer Service Specialist:
Customer Support & Order Processing:
Handle incoming calls and emails from business customers, answer product inquiries, and accurately process orders
Relationship Management:
Build and maintain positive relationships with customers by providing timely and professional service
Product Assistance:
Assist customers with product selection, availability, pricing, and order status updates
Data Entry & Documentation:
Enter and maintain accurate customer and order information within company systems
Team Collaboration:
Work closely with internal departments, including sales and operations, to ensure customer needs are met efficiently
Problem Resolution:
Address customer concerns and resolve issues in a professional and timely manner
What You Will Need:
Excellent verbal and written communication skills Strong customer service skills with a professional phone presence Comfortable working in a business-to-business (B2B) environment Strong computer skills and ability to learn new systems and technologies quickly High attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced office environment Previous customer service, call center, administrative, or order entry experience preferred Experience working with technical products is a plus, but not required Why Consider This Opportunity? This is a temp-to-hire opportunity with the potential to become a permanent salaried position offering an outstanding benefits package, at the time of temp-to-hire conversion. Interested in this position? Please apply! Not a fit for you? Feel free to share this opportunity with someone in your network. EOE Employer. All candidates who receive and accept an offer of employment are subject to pre-screening requirements. IND123