Customer Service Specialist

Description Robert Half is seeking a Customer Service Specialist for an exciting opportunity with a growing organization in the Lehigh Valley area. Are you a people-first professional who thrives on delivering exceptional service? We're partnering with a well-established company looking to add a Customer Service Specialist to their team. This is a great opportunity for someone who enjoys solving problems, building relationships, and being a key point of contact for customers.

Key Responsibilities:

+ Serve as the primary point of contact for customer inquiries via phone, email, and/or chat + Resolve customer issues efficiently while maintaining a positive and professional experience + Process orders, returns, and account updates with accuracy and attention to detail + Collaborate with internal teams (sales, operations, billing) to ensure customer needs are met + Maintain detailed records of customer interactions in CRM systems + Identify opportunities to improve processes and enhance the overall customer experience

Requirements Qualifications:

+ 2+ years of customer service or client-facing experience + Excellent communication skills—both written and verbal + Strong problem-solving abilities and a solutions-oriented mindset + Ability to multitask and work in a fast-paced environment + Proficiency with Microsoft Office; experience with CRM systems is a plus + High level of professionalism, reliability, and attention to detail If you're interested in learning more or know someone who would be a great fit, we'd love to connect! TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .