Customer Support Specialist

Description We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams.

Key Responsibilities:

+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner + Resolve customer issues and escalate complex concerns when needed + Maintain accurate customer records and interaction notes in company systems + Use Microsoft Outlook to manage communications and schedule follow-ups + Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel + Create and edit customer correspondence and documentation in Microsoft Word + Collaborate with internal teams using Microsoft Teams and other communication tools + Provide product, service, and account information to customers + Identify opportunities to improve processes and enhance the customer experience

Requirements Qualifications:

+ 1+ years of customer service or customer support experience preferred + Strong proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams + Excellent verbal and written communication skills + Strong organizational and multitasking abilities + Ability to problem-solve and work effectively in a fast-paced environment + Experience with CRM systems is a plus + High school diploma or equivalent required; associate or bachelor's degree preferred Apply online today! TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .