Customer Support Specialist

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and timely mannerResolve customer issues and escalate complex concerns when neededMaintain accurate customer records and interaction notes in company systemsUse Microsoft Outlook to manage communications and schedule follow-upsPrepare reports, update spreadsheets, and track support metrics using Microsoft ExcelCreate and edit customer correspondence and documentation in Microsoft WordCollaborate with internal teams using Microsoft Teams and other communication toolsProvide product, service, and account information to customersIdentify opportunities to improve processes and enhance the customer experience