Call Center Specialist

We are looking for a Call Center Specialist to join an onsite team in Blue, Bell Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-paced environment and enjoys connecting with customers through high-volume outbound calling. In this role, you will support a life insurance settlement program while delivering attentive service and maintaining accurate records. The schedule for this position is Monday through Friday from 2:00 PM to 10:00 PM.

Responsibilities:

• Place a high volume of outbound calls to individuals participating in the life insurance settlement program.
• Provide clear, courteous, and attentive assistance while addressing customer questions and concerns.
• Document call activity, outcomes, and follow-up details accurately within customer service systems.
• Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications.
• Coordinate next steps with internal team members to ensure timely handling of customer needs.
• Maintain consistent productivity and quality standards in a structured onsite call center setting.
• Handle inbound inquiries as needed and deliver a positive customer experience across each interaction.