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E-Commerce and Warehouse Customer Service Representative

Job

HTG Supply

Callery, PA (In Person)

$34,320 Salary, Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/24/2026

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Job Description

E-Commerce and Warehouse Customer Service Representative 3.3 3.3 out of 5 stars Callery, PA 16024 $16
  • $17 an hour
  • Full-time HTG Supply 14 reviews $16
  • $17 an hour
  • Full-time HTG Supply is an indoor garden supply store specializing in horticultural lighting fixtures, nutrients and maintenance tools for growing plants.
We have an extensive inventory to provide you with the best products at affordable prices, and our offerings reflect all the latest developments in hydroponics and indoor gardening. Overview Join our team as an E-Commerce and Warehouse Customer Service Representative, where you'll be at the forefront of delivering exceptional support to our online shoppers and warehouse operations. This role offers an exciting opportunity to combine customer engagement with operational excellence, ensuring seamless order processing, inventory management, and client satisfaction. Your energetic approach will help drive our mission to provide outstanding service while supporting the efficiency of our warehouse and e-commerce platforms. Duties Respond promptly and professionally to customer inquiries via phone and email regarding orders, shipments, returns, and product information. Manage order processing, tracking shipments, and resolving delivery issues to ensure timely fulfillment. Resolve customer complaints and issues promptly and effectively. Process and track customer orders, refunds, and exchanges. Analyze customer feedback and sales data to identify trends and suggest improvements for service quality and operational efficiency. Excellent communication skills with the ability to clearly convey information across diverse audiences. Ensure work area is kept clean, neat and well organized. Skills and Abilities Ability to work effectively in a team environment. Excellent time management skills with a proven ability to meet deadlines Ability to follow instructions. Strong verbal and written communication skills. Act with integrity, professionalism and confidentiality.
Pay:
$16.00
  • $17.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): What experience do you have in the Indoor Gardening, Cannabis Industry? Ability to
Commute:
Callery, PA 16024 (Required)
Work Location:
In person