Customer Service Rep/Inside Sales

About Us:

RAM Industrial Services, LLC is a well-established distributor of industrial and municipal fluid handling products. We are currently seeking a driven and customer focused Inside Sales Representative specializing in pumps to join our team in the Ebensburg, PA area.

Position Overview:

The Customer Service/Inside Sales Representative will play a key role in supporting customers and sales staff by providing technical expertise, preparing accurate quotations, and ensuring smooth order processing. This position requires a strong understanding of pump systems and the ability to effectively communicate technical solutions to both internal and external stakeholders.

Key Responsibilities:

Prepare quotations and follow up on orders to ensure customer satisfaction Size, select, and specify pumps and related equipment Analyze pump hydraulics to support proper application and troubleshooting Interpret customer specifications and recommend appropriate products Use application support tools to develop accurate proposals Provide technical support to customers and field sales personnel Prepare detailed equipment submittals Accurately process customer orders Maintain strong relationships with customers and manufacturers Adhere to and understand company policies and procedures

Qualifications:

Bachelor's degree preferred; relevant experience with pumps and related equipment is strongly considered Strong organizational skills and attention to detail Excellent communication skills, both verbal and written Proficient in Microsoft Office applications Self-motivated with the ability to work independently and collaboratively Willingness to learn and apply principles of hydraulics, pump design, and mechanical systems Customer service oriented and a team player Reasonable accommodation will be made for qualified individuals with disabilities.

Note:

This job description outlines key responsibilities but is not all-inclusive. Additional duties may be assigned as needed

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Inside sales: 1 year (Preferred)

Location:

Carrolltown, PA 15722 (Preferred)

Work Location:

In person