HOA Customer Service

Position Overview We are seeking a professional and organized HOA Community Manager to oversee the day-to-day operations of homeowner's associations managed by our property management company. This role serves as the primary point of contact for HOA boards, homeowners, vendors, and internal team members. The ideal candidate is detail-oriented, customer-service focused, and comfortable managing community operations, board communications, compliance matters, vendor coordination, and financial oversight. Key Responsibilities Serve as the main liaison between HOA boards, homeowners, vendors, and the property management company. Coordinate and attend board meetings, annual meetings, and special meetings as needed. Prepare meeting agendas, board packets, reports, and follow-up action items. Enforce HOA governing documents, community rules, architectural guidelines, and policies. Respond to homeowner inquiries, complaints, maintenance requests, and compliance concerns in a timely and professional manner. Conduct property inspections and document violations, maintenance needs, and community concerns. Coordinate vendor bids, contracts, work orders, scheduling, and project completion. Assist with budget preparation, financial review, invoice approvals, and reserve planning. Work with accounting teams to monitor assessments, delinquencies, payables, and financial reports. Support architectural review processes and ensure homeowner applications are handled according to HOA procedures. Maintain accurate community records, correspondence, meeting minutes, contracts, and compliance documentation. Ensure communities remain in compliance with applicable state laws, local regulations, and HOA governing documents. Provide excellent customer service while maintaining professionalism in challenging situations. Qualifications Previous experience in HOA management, property management, real estate, customer service, or administrative operations preferred. Knowledge of HOA governing documents, community association operations, or property management practices is a plus. Strong written and verbal communication skills. Excellent organizational and time-management abilities. Ability to manage multiple communities, deadlines, and priorities. Professional demeanor and strong conflict-resolution skills. Proficiency with Microsoft Office, email, and property management software. Ability to attend occasional evening board meetings. Valid driver's license and reliable transportation may be required. Preferred Qualifications CMCA, AMS, or PCAM designation preferred but not required. Experience working directly with HOA boards. Familiarity with vendor management, budgets, financial reports, and maintenance coordination. Knowledge of state-specific HOA laws and regulations. Skills and Competencies Required Strong attention to detail and accuracy in financial and compliance-driven work. Excellent organizational and time-management capabilities. Proficiency with basic accounting software. Professional verbal and written communication skills when supporting internal staff and interacting with homeowners. Ability to work collaboratively across departments while managing sensitive information appropriately. Performance Expectations Consistent, error-free processing. On-time delivery of all HOA operational support functions. Proactive communication regarding any identified issues affecting compliance, financial accuracy, or service expectations. Demonstrated reliability, discretion, and alignment with i360's values of accountability, client-focused service, and operational excellence. Compensation Compensation will be based on experience and qualifications.

Pay Range:

$18-22/hr.

Benefits:

PTO-One Week mileage reimbursement 401 (k)-4% Matching professional development

Reports To:

Managing Director / HOA Work Location Office at 1035 Wayne Ave. Suite J. Chambersburg, PA 17201 Schedule Most duties follow a standard business week - Flexible Hours Work Environment This position may involve a combination of office work, community site visits, board meetings, and homeowner communication. Some evening meetings may be required. Equal Opportunity Statement I360 Property Management is an Equal Opportunity Employer. We value professionalism, integrity, and respect in all aspects of our work and are committed to creating a positive environment for our team members and the communities we serve.