Customer Service & Supply Chain Assistant

JOB PURPOSE

The employee will support Supply Chain Team as well as act as the Customer Service & Procurement liaison between various market segments, additional locations, and the Downingtown Facility.

PRINCIPAL ACCOUNTABILITIES

• Safety at all times in all practices. Supply Chain Assistant (30%)
• Prepare and process purchase orders for non-inventory items. Confirm pricing and delivery dates and coordinate with production manager. Relay any delays or issues to the team.
• Assist with customer or vendor visits, meetings, etc...
• Assist with employee functions
• Cross train in Supply Chain team for backup coverage
• Other duties as assigned Customer Service role (50%):
• Continuous contact with customers to receive purchase orders
• Process customer PO's in AS400 (KBM), confirm correct pricing, item codes, and delivery dates
• Responsible to issue the invoice accurately once product ships and forward to customer.
• Resolve lower-level customer disputes/complaints while maintaining communication with Manager & sales engineer
• Work with accounting/production manager on correct pricing and demands
• Review customer sales orders and demands for accuracy
• Communicate with Production manager regarding shipments and schedule Procurement & Logistics role (20%):
• Process Intercompany purchase orders to other locations
• Review open purchase order reports against open purchase orders and revise as needed.
• Monitor inventory levels and revise safety stocks as needed. Work with management team on demands.
• Maintain accurate records of purchases, pricing, and supplier performance.
• Collaborate with internal teams to align procurement efficiency.
• Occasionally spend time in production and shipping/receiving areas.

May require

PPE. SCOPE/DIMENSIONS

This position reports to the Supply Chain & Administration Manager of AGT USA. The incumbent will liaise with all departments on site

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

• HS diploma; AA degree or above a plus.
• Proficient in Microsoft Office Suite specifically Excel, (Experience with Microsoft 365 a Plus)
• Familiarity with global sourcing and logistics a plus
• Must be organized and detail oriented with good communication & follow-up skills.
• Must maintain a clean and safe work area.

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person