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Customer Service Tech (Rehab - Wheelchair)
Job
Allegheny Health Network Home Medical Equipment
Ford City, PA (In Person)
$37,440 Salary, Full-Time
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Job Description
Position:
Rehab Repair Customer Service Tech Hours:
Monday - Friday, 7:30 AM - 4:00 PM- Must have technical wheelchair experience
Summary:
The Rehab Repair/Customer Service Technician ensures seamless repair department operations by troubleshooting equipment issues, scheduling service routes, managing orders, and delivering exceptional customer service. This role combines technical expertise, administrative precision, and a customer-first mindset to enhance the quality of life for our clients.Essential Duties and Responsibilities:
- Troubleshoot and resolve customer equipment issues via phone, video (VR), or photo diagnostics.
- Schedule and optimize daily routes for service technicians to ensure efficient operations.
- Enter and track orders for replacement parts, ensuring timely procurement and accurate warranty or return authorization documentation.
- Respond promptly to customer inquiries, complaints, and service requests, collaborating with team members to enhance satisfaction and reduce turnaround times.
- Communicate financial responsibilities clearly to customers and coordinate delivery, setup, exchange, or pickup of equipment and supplies.
- Manage intake and follow-up for custom or technical rehab product orders, leveraging in-depth product knowledge. As well as work Brightree tasks.
- Contact physicians' offices to obtain necessary documentation and maintain accurate data in the order processing system (e.g., Brightree).
- Maintain up-to-date knowledge of rehab equipment through approved seminars and educational programs.
- Schedule special orders, negotiate pricing, and perform data entry, getting manufactures quotes, and reporting tasks.
- Participate in overtime or after-hours duties as directed, including emergency response as needed.