Customer Service Representative

About the Role Are you a proactive problem-solver who thrives in fast-paced environments? We're looking for a Customer Service Representative (CSR) to be a key player in our customer experience team and represent our brand with professionalism, care, and attention to detail. In this role, you'll be at the heart of our operations coordinating service, resolving customer inquiries, and ensuring every interaction reflects our high standards. You'll act as a central point of contact, supporting both internal teams and strategic partners to keep processes running smoothly and customers fully satisfied. This is an in-office position. We are located in Green Lane, PA. What You'll Do Be the friendly, knowledgeable point of contact for customers and vendors—answering calls, resolving issues, and building relationships. Handle scheduling, service verification, follow-up calls, and service coordination. Create and manage purchase orders, ensuring accurate and timely processing. Use our internal system to log all customer interactions and track service tickets. Work cross-functionally with other departments to deliver a seamless experience. Participate in our emergency call rotation (one week/month)—you'll be equipped with a company laptop and phone. The Department is staffed 8:00 am to 5:00 pm Monday through Friday, although emergency calls are accepted 24/7/365.

Qualifications Experience:

3+ years in customer service, ideally in a call center, hospitality, construction, or facilities environment.

Education:

Associate's Degree in Business or related field OR equivalent experience.

Skills & Strengths:

You're quick-thinking, cool under pressure, and solution-oriented. Strong multitasker — comfortable managing multiple computer screens and priorities. Excellent communicator who listens deeply and speaks clearly. Tech-savvy — confident using Windows, Word, Excel, Outlook, and eager to learn our proprietary software. You deliver world-class service and genuinely care about the customer experience.

Bonus :

Negotiation skills and a knack for building long-term relationships. Company Overview Join a Leader in Facility Management Excellence At SLM Facility Solutions Nationwide, we don't just manage facilities — we power the operations behind over 15,000 businesses across the country. From innovative waste removal and recycling to HVAC and sustainability services, we deliver smart, cost-effective solutions that keep businesses running smoothly. Headquartered in Green Lane, PA, our dynamic, growing company combines nationwide reach with a personal touch. We're known for our fast response, strong client relationships, and commitment to excellence — and we're looking for passionate professionals to join us in making an impact every day. Benefits Overview Work-Life Balance Paid time off including company holidays Flexible schedule Health and Wellness Medical and prescription coverage Health savings and flexible spending accounts Dental and vision coverage Wellness program Group short-term and long-term disability Financial Wellness and Additional Support 401(k) plan options and company match Life insurance• basic plan covered 100% by company. Supplemental term life/accidental death and dismemberment insurance Employee assistance program Recognition program Employee discounts for mobile phone, ticketed events, online shopping and more Plus competitive pay, annual performance-based increases, performance bonuses, frequent Company-wide events, paid training, and so much more! We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): What is your desired hourly rate for this position?

Work Location:

In person