Customer Specialist

Customer Specialist at HireTalent - Staffing & Recruiting Firm Customer Specialist at HireTalent - Staffing & Recruiting Firm in Hershey, Pennsylvania Posted in 2 days ago.

Type:

full-time

Job Description:

Job Description:

The Customer Allocations Lead owns the end?to?end allocation process when customer demand exceeds available supply . This role serves as the central point of coordination across Customer Supply Chain, Sales, IDP/Customer Planning, and senior leadership, ensuring limited inventory is allocated in a disciplined, transparent, and commercially sound manner. The role balances analytical rigor, operational execution, and stakeholder decision?making, and is accountable for ensuring allocations protect strategic customers while minimizing downstream operational risk and organizational friction.

Core Responsibilities:

Owning the end?to?end customer allocation process when demand exceeds available supply Leading allocation governance , including evaluating requests, building recommendations, and supporting leadership decisions Performing data?driven analysis and scenario modeling to assess risks to customer service, promotions, and downstream supply chain performance Executing and maintaining allocations in S/4 and supporting systems , ensuring accuracy, timing, and communication Acting as the central coordinator between Sales, Customer Supply Chain, IDP/Customer Planning, and senior leadership Supporting leadership forums with clear allocation insights, implications, and pre?reads Driving process improvement efforts to reduce future allocation needs through better forecasting, planning, and system enablement.

Must Have Skills :

5 years of Customer Allocation management experience Strong analytical and financial acumen , with the ability to evaluate tradeoffs between demand, supply, and customer prioritization Deep understanding of customer supply chain flows , inventory management, and execution constraints Excel fundamentals (pivot, etc) Quick learning of new systems