Veterinary Customer Care Representative

We are seeking a dedicated and compassionate Veterinary Receptionist to join our team. This role is critical in providing exceptional customer service and support to pet owners while ensuring the smooth operation of our veterinary clinic. The ideal candidate will have a passion for animal care and possess strong communication skills to effectively interact with clients and their pets. This position requires availability for 3-4 evening shifts per week, as well as weekend shifts (typically every other weekend)

Receptionist Responsibilities:

Greet clients and their pets upon arrival, providing a warm and welcoming atmosphere. Schedule appointments, manage the front desk, and handle client inquiries efficiently. Maintain accurate patient records, including medical histories and treatment plans. Assist veterinary staff with animal handling, restraint, and medication administration as needed. Provide information to clients regarding pet care, veterinary services, and clinic policies. Ensure the cleanliness and organization of the reception area and clinic facilities. Process payments and manage billing inquiries with accuracy. Collaborate with veterinary technicians and veterinarians to ensure high-quality patient care. Qualifications Previous experience in a veterinary clinic or animal care setting is highly preferred. Evening, weekend, and holiday availability Reliable transportation 18 years or older Knowledge of veterinary terminology, animal anatomy, physiology, and husbandry practices is essential. Experience in front desk operations, including scheduling and customer service skills. The software we use is Infinity. Strong organizational skills with attention to detail in managing records and appointments. Excellent communication skills to effectively interact with clients and team members. We welcome candidates who are eager to contribute to our mission of providing outstanding care for pets while fostering a supportive environment for pet owners. If you are passionate about animals and possess the necessary qualifications, we encourage you to apply for this rewarding position as a Veterinary Receptionist.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Employee discount Health insurance

Work Location:

In person