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Site Support - Annapolis/Kent Island, MD

Job

Stellar Industrial Supply

Lawrence, PA (In Person)

Full-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Site Support
  • Annapolis/Kent Island, MD at Stellar Industrial Supply Site Support
  • Annapolis/Kent Island, MD at Stellar Industrial Supply in Lawrence, Pennsylvania Posted in 3 days ago.
Type:
Full-Time Job Description:
ESSENTIAL JOB DUTIES
More specifically, it is the responsibility of the Site Support person to:
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries o Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
o Adeptly manage all customer inquiries and requests o Accurately enter quotes and orders using ERP system (Prophet 21) o Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems o Expedite all open quotes and orders with urgency and accuracy o Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate o Focus on customer specific requirements
  • Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed
  • Engage in continual learning of all Stellar service, programs, processes, and product offerings
  • Follow all customer guidelines and procedures as it pertains to your position o Follow all on-site safety and emergency procedures o Stay current on all required training and certifications This role will also include travel (driving your own vehicle with reimbursement) to customers located in the below cities: Stephensville, MD
  • 2.5-3 days per week Dundalk, MD
  • 1 day per week Lancaster, PA
  • up to twice a month Winchester, VA
  • up to twice a month Frackville, PA
  • biweekly
REQUIRED KNOWLEDGE AND SKILLS
  • Must have a valid driver's license, own transportation, and satisfactory driving record
  • Proficient in MS Office, specifically Outlook and Excel
  • Excellent verbal and written communication skills
  • Ability to connect positively with customers and others
  • Self-motivation and ability to work independently are essential
  • Experience with ERP type computer programs preferred
  • Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion
  • Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands
  • Positive attitude
EXPERIENCE
  • 2-3 years of relevant customer service or warehouse related experience
EDUCATION
  • High School diploma or equivalent.