Customer Service Representative

Customer Service Representative NexGen Plumbing & Drains Levittown, PA Job Details Full-time $19 - $25 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Computer operation Teamwork Office activity coordination Operations coordination Service scheduling Team scheduling Administrative experience High school diploma or GED Dispatching Attention to detail Desktop applications Productivity software Full Job Description Customer Service Representative We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This position plays an important role in delivering excellent customer service while helping schedule and coordinate plumbing service appointments. What's in it for You?

Hourly pay:

$19 to $25 based on experience Full-time schedule: Monday through Friday, 8:00 AM to 5:00 PM Health insurance, Dental insurance, and Vision insurance Performance-based bonus opportunities Retirement plan with 3% company match Paid time off Stable, year-round office position with a growing company Opportunity to grow into dispatch and sales/operations support roles Why You'll Love It Here Work directly with a tight-knit, high-performing team that values accountability and responsiveness Clear path to grow your skills into dispatching and office management support No fieldwork required. This is a professional office-based role Your impact is immediate. You keep the operation running smoothly and customers taken care of Join a company that prioritizes service quality and customer satisfaction over shortcuts Your new role: Answer inbound calls and convert them into booked service appointments Promote customer satisfaction and provide a positive customer experience Communicate clearly, professionally, and confidently with customers Respond to customer requests, resolve issues, and represent the company brand in a professional manner Build rapport with customers and encourage repeat business Participate in training and coaching to improve call handling and booking performance Make outbound calls when needed Assist with scheduling and dispatching technicians Debrief technicians after completed service calls Maintain and update customer databases and service records Handle customer concerns and complaints quickly and professionally

Hiring Expectations:

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Job requirements 3 to 5 years of customer service or call center experience, preferably in home services or skilled trades Strong computer skills and proficiency with Microsoft Office products, with the ability to learn and navigate software quickly Excellent communication skills, both verbal and written Highly organized with strong multitasking abilities in a fast-paced environment Problem-solving mindset with a focus on customer satisfaction High school diploma or equivalent required Ability to handle scheduling, dispatch coordination, and administrative tasks with accuracy Positive attitude and team-oriented mindset Organized and detail-oriented Previous customer service or dispatch experience is a plus NexGen Plumbing is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange

Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person

Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Have you working in a customer service position for more then 2 years?

Work Location:

In person