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Customer Service Representative
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The PA Hutchison Company
Mayfield, PA (In Person)
$54,080 Salary, Full-Time
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Job Description
Customer Service Representative (CSR) P.A. Hutchison Company, LLC is seeking a detail-oriented and customer-focused Customer Service Representative to join our team in a fast-paced manufacturing environment. As part of The GV Group — which includes Grafica Veneta and Lake Book Manufacturing — P.A. Hutchison Company, LLC combines the stability and resources of a global organization with the close-knit, team-oriented culture of a long-established company. This onsite position plays an important role in supporting customers, coordinating orders, and helping ensure projects move smoothly through the production process from start to finish. Schedule Monday-Friday 8:00 AM - 4:00 PM Full-time, onsite position Responsibilities Serve as the primary point of contact for customer orders and inquiries Coordinate communication between customers, sales, production, and scheduling departments Enter and maintain accurate order information and job specifications Monitor orders throughout production to ensure timelines and customer expectations are met Communicate order updates, delivery schedules, delays, or changes to customers as needed Resolve customer concerns and order issues professionally and efficiently Collaborate with internal teams to support smooth workflow and accurate production requirements Maintain organized records and documentation related to customer accounts and orders Qualifications 3-5 years of experience in customer service, printing, manufacturing, or a related field preferred Printing or book manufacturing experience strongly preferred Strong organizational and multitasking abilities Excellent verbal and written communication skills Detail-oriented with strong problem-solving skills Ability to work independently and as part of a team in a fast-paced environment Proficiency in Microsoft Office, including Excel, Outlook, and Word Experience with Technique, Logic, or other ERP/order management systems preferred Benefits Health insurance Dental insurance Vision insurance 401(k) Paid time off Paid holidays Life insurance Equal Employment Opportunity P.A. Hutchison Company, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, etc.