Call Center Representative

Call Center Representative at Robert Half Call Center Representative at Robert Half in North Wales, Pennsylvania Posted in 6 days ago.

Type:

full-time

Job Description:

Description We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support.

Responsibilities:

• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions
• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts
• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information
• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution
• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems
• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results
• Demonstrate patience, empathy, and courtesy during every customer interaction
• Use office and customer service software tools effectively to support daily call center operations Requirements
• At least 2 years of experience in a call center or customer service environment
• Background handling inbound calls while maintaining professionalism and accuracy
• Ability to provide strong customer support and de-escalate concerns in a courteous manner
• Familiarity with customer service software and standard office tools
• Basic office and administrative skills, including accurate data entry and recordkeeping
• Clear verbal communication skills and the ability to listen actively
• Comfortable learning and using technical tools, including environments involving Ethernet-connected systems