Service Advisor Chapman Nissan

Service Advisor Chapman Nissan Chapman Nissan - 3.4 Philadelphia, PA Job Details $65,000 - $95,000 a year 17 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications ASE Certification Environmental regulations OSHA (regulatory compliance area) Service writing Accounts receivable Customer communication Customer relationship building Greeting customers Mid-level Client relationship development High school diploma or GED Supervising experience Forecasting Quality inspection Quality control operations Appointment scheduling Automotive service record keeping 1 year Repair estimation Hazardous waste disposal Communication skills Cross-functional communication Customer complaint resolution

Full Job Description Title:

Service Advisor Department:

Service Department Exempt Status:

Exempt/Commission Company Conformance Statements In the performance of their respective tasks and duties all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose:

The Service Advisor is responsible for scheduling service work in the Service Department and for selling additional needed service to customers.

Responsibilities/Duties/Functions/Tasks:

Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Maintains a dealership-prescribed standard for "hours per customer repair order written". Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Ensures that all documents are accounted for. Accomplishes the forecast that has been established by the General Manger and Service Manager. Schedules appointments using dealership-approved forms. Communicates with service customers to determine the nature of the mechanical problem(s). Obtains customers and vehicle data. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Greets all customers in a timely, friendly manner and gives fair estimates on costs and time required for repairs and maintenance. Handles all customer complaints. Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances. Quality-checks completed jobs. Keeps abreast of new equipment and tools available and recommend purchases. Accounts for all documents; ensure that none are missing. Controls the performance of the department using these tools: daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts. Maintains reporting systems required by management and the factory. Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc. Ensures that customers' service files are up-to-date and are readily available for reference. Collect accounts receivable for service work.

Qualifications:

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Two years of experience in an auto repair facility. One year of supervisory experience. Excellent communication.

Special Position Requirements:

Position has no supervisory responsibility or authority. Works closely with Service Department personnel and technicians. High Customer contact.

Preferences:

ASE certification preferred. Experience working as a Service Advisor.

Work Requirements:

Monday-Friday/Saturday/nights Occasional overtime may be required.

Benefits:

Health insurance with choice of medical plans starting at $84.50/month Dental and vision insurance Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance 401(k) retirement investment plan with company match Accrued paid time off Employee Vehicle Purchase Program Parts and service discounts Professional work environment, with job training and advancement opportunities