Guest Service Representative

Guest Service Representative Hotel Indigo by IHG Pittsburgh, PA Job Details Part-time From $14 an hour 1 day ago Qualifications Bilingual Retail sales transactions Guest relations Customer returns handling Financial transaction processing Phone communication Inventory management Merchandising Processing cash transactions Retail math Grocery store POS systems Client interaction via phone calls Full Job Description Job Summary We are seeking an enthusiastic and dedicated Guest Service Representative to create memorable experiences for our guests. In this dynamic role, you will be the friendly face that welcomes visitors, assists with their needs, and ensures a smooth and enjoyable visit. Your positive attitude, excellent communication skills, and attention to detail will help foster a welcoming environment and drive customer satisfaction. This paid position offers an exciting opportunity to develop your customer service expertise within a vibrant retail setting. Responsibilities Greet guests warmly upon arrival and provide exceptional customer service throughout their visit Assist guests with product inquiries, store navigation, and service requests using clear communication and active listening Operate point-of-sale (POS) systems for transactions, including sales, returns, and exchanges Conduct product demonstrations and upselling to enhance guest experience and increase sales opportunities Manage merchandising displays, stock shelves, and ensure the store remains organized and inviting Handle cash transactions accurately, including cash handling and cashiering duties, while maintaining proper cash register procedures Maintain professional phone etiquette when responding to inquiries or providing information over the phone Support team members by supervising tasks as needed, including assisting with product demos or inventory management Requirements Previous retail sales or customer service experience preferred; supervisory experience is a plus Familiarity with POS systems, cashiering, and basic retail math for accurate transactions Strong communication skills in both verbal and written formats; bilingual abilities are highly valued Ability to perform multiple tasks such as stocking shelves, merchandising, and assisting customers simultaneously Knowledge of grocery store operations or retail environment is advantageous Demonstrated ability to provide excellent phone etiquette and handle customer inquiries professionally Basic math skills for cash handling, sales calculations, and inventory management Positive attitude with a proactive approach to upselling and enhancing the guest experience Join our team as a Guest Service Representative where your energy fuels memorable moments! We're committed to supporting your growth while delivering outstanding service that keeps guests coming back.

Pay:

From $14.00 per hour

Work Location:

In person