Service Advisor, Customer Service, Front End Sales

Service Advisor, Customer Service, Front End Sales European Autoworx Pittsburgh, PA Job Details Full-time $45,000 - $85,000 a year 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Life insurance Qualifications Interpersonal skills Writing skills Driver's License Organizational skills Office management Full Job Description Join the Team at European Autoworx! Are you a people person with a passion for excellent service? Do you thrive in a fast-paced environment where your organization and communication skills keep things moving smoothly? Autoworx in Robinson is looking for a dynamic Service Advisor / Front End Customer Service Specialist to join our team. As the first point of contact for our clients, you will be the face of our shop—building trust, delivering exceptional customer service, and managing front-of-house operations to ensure our clients have a seamless experience from drop-off to pick-up.

Key Responsibilities:

Customer Experience:

Greet clients warmly, listen to their automotive concerns, and act as the primary liaison between the customer and our service technicians.

Service Advising & Sales:

Clearly explain diagnostic findings, estimated costs, and repair options to clients. Confidently present service recommendations without high-pressure tactics to build long-term trust.

Front-of-House Management:

Oversee the daily flow of the front office, schedule repair appointments, answer phone calls with excellent telephone etiquette, and manage check-ins and vehicle pick-ups.

Workflow Coordination:

Work closely with the shop foreman and technicians to monitor repair progress and provide timely status updates to clients.

Transactions & Admin:

Process invoices, handle payments accurately through our shop management software, and maintain organized customer service records.

Qualifications & Skills:

Experience:

Proven customer service, front-desk management, or sales experience (automotive service advising or service writing experience is highly preferred, but we will train the right personality).

Communication Mastery:

Outstanding verbal and written communication skills, with the ability to explain complex technical concepts in simple, client-friendly terms.

Tech Savvy:

Proficient with computers, scheduling software, and modern Point of Sale (POS) or shop management systems.

Organizational Powerhouse:

Ability to multitask, manage time effectively, and maintain a calm, professional demeanor in a busy shop environment.

A Clean Driving Record:

Valid driver's license required to move client vehicles if needed.

What We Offer:

Competitive Pay:

$52,000.00 - $85,000.00 per year (depending on experience and performance).

Comprehensive Benefits:

Health Insurance Dental Insurance Vision Insurance Paid Time Off (PTO)

Generous Employee Discounts Work Environment:

Fully in-person at our Pittsburgh location (4450 Steubenville Pike). No weekends—enjoy a great work-life balance! If you are a motivated team player who takes pride in helping people and wants to grow their career in a supportive, professional automotive environment, we want to hear from you! Apply today to join Autoworx.

Pay:

$45,000.00 - $85,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person