Temporary Customer Service Representative (Onsite)

Make a difference every day by supporting members during some of their most important moments. UPMC Health Plan is hiring temporary staff to join our award‑winning Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence. This is a high‑volume, 100% phone‑based role where you'll spend your entire scheduled shift assisting members back‑to‑back in a highly technical, fast‑paced call center environment providing clear, compassionate, and knowledgeable support. This is a fully onsite position. What You'll Do Respond to high volumes of incoming calls, emails, and chats from members and providers Help members understand benefits, claims, prior authorizations, billing, and coverage details Resolve issues accurately and efficiently to avoid repeat calls Document all interactions while listening and responding in real time Navigate multiple computer systems at once Make outbound follow‑up calls when needed Stay informed on policies, products, and system updates Deliver professional, empathetic service—every call, every time What You Need to

Know:

Pay:

Set Rate of $20

Hours of Operation:

Monday- Friday, 8:00 AM - 8:00

PM Schedule:

Must be available to work an 8 hour shift which includes daylight and evening shifts

Mandatory Overtime:

30-90 minutes of mandatory overtime per day, scheduled weekly

Holiday Coverage:

Availability to work certain holidays is required, including New Year's Day and Martin Luther King Jr.

Day Location:

In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)

Training:

M-F, 8 am - 4 pm: In-person, Paid, comprehensive on-the-job training provided If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members! High school diploma or equivalent required. College degree preferred. Minimum of 2 years of customer service and/or call center experience. Proficient in typing and writing skills required. Ability to make independent decisions required. Knowledge of Microsoft Office and Excel spreadsheet program preferred. Complex analytical skills necessary to evaluate customer inquiries. Demonstrates good organizational skills. A desire to help others and portray empathy in all situations. Ability to learn complex health plan information. Demonstrate flexibility and motivation to learn & grow in the position. Flexibility in work schedule.

Licensure, Certifications, and Clearances:

Act 34 with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran