Large Animal Customer Service Representative

Love Animals and Helping People? Be the First Friendly Voice of Our Large Animal Team.

Quakertown Veterinary Clinic (QVC) is looking for a professional and compassionate Customer Service Representative (CSR) to join our Large Animal Reception team!

If you enjoy fast-paced client interaction, take pride in delivering excellent service, and love the idea of supporting horses and farm animals, this is a unique opportunity to be part of a 24/7 veterinary hospital that truly makes a difference.

At QVC, our mission is to provide high-quality, compassionate veterinary care while delivering an exceptional experience for every client we serve.

What Youll DoAs a CSR on our Large Animal team, youll be the first point of contact for clients and a key part of keeping the hospital running smoothly.

Key responsibilities include:

Answering phones promptly, professionally, and efficientlyResponding to client inquiries and providing service informationGreeting clients and checking them in and out for appointmentsScheduling appointments and managing client flowEntering and updating client and patient information in the systemPreparing invoices and processing paymentsHandling clerical duties such as filing, mail, email, and record maintenanceProcessing and organizing required state paperwork

Schedule & AvailabilityShift:

7:00 AM 5:30 PMConsistent daytime schedule supporting our large animal servicesWhat Were Looking ForPrevious experience in customer service, sales, or reception (required)Strong communication skillsboth written and verbalAbility to multitask and stay organized in a fast-paced environmentA professional, positive, and calm demeanorAbility to build strong relationships with clients and teammatesComfort working in a veterinary environment (large animal experience is a plus, but not required)Why Join QVC?This is a great opportunity to be part of a specialized team supporting large animal care while working in a professional, supportive environment. Youll be the face of the clinic for many of our clients and play an important role in ensuring smooth, compassionate care every day.