Small Animal Customer Service Representative

Small Animal Customer Service Representative Job DescriptionQuakertown Veterinary Clinic is seeking Customer Service Representatives to join our Small Animal Reception team! At Quakertown Veterinary Clinic, our mission is to provide compassionate, high-quality veterinary care for our patients and an exceptional level of service for the owners who love them. We are open 24/7 and provide both emergency care and routine treatment for all types of pets.

Our CSRs play an essential role in our success by acting as ambassadors of the hospital and serving as the first point of contact for our clients. Our ideal candidate must have a love for animals, strong communication skills and previous experience in customer service, sales or reception.

Full-time and part-time opportunities are available Day Shift needed for Small Animal Department. To best serve our clients and their pets, a weekly weekend shift commitment, rotating on-call shifts and select holidays are required for this position.

Responsibilities:

Answer telephones and place calls quickly, efficiently and in a professional and friendly mannerRespond to inquiries and provide information about products and servicesGreet clients, enter or update client and pet information into the practice computer systemSchedule appointments and check clients in/out for appointments and servicesMonitor reception area and maintain awareness of patient conditionsPrepare client invoices and obtain payment after services are performedPerform over the counter sales of specialty merchandise and prescription dietsGeneral clerical duties, such as filing documents, checking and sending mail and email, and maintaining client records

Qualifications:

Previous experience in customer service, sales, or other related fields requiredAbility to build rapport with clientsAbility to prioritize tasks and multitaskPositive and professional demeanorExcellent written and verbal communication skillsPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; also to talk and hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Lifting requirements vary based on demands outlined per department.

Benefits:

401k MatchingMedical, dental, vision benefits. Mental Health Benefits Employee DiscountsHoliday pay Paid time offLife insurance Disability Insurance Shift differentialsOn the job training Access to Online Educational Portal Staff Events Shift differentials of up to $2.50 more