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Customer Service Representative
Job
Rynone Manufacturing Corporation
Sayre, PA (In Person)
Full-Time
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Job Description
Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create positive experiences for our clients. This paid position offers an exciting opportunity to develop your office management and customer support skills while contributing to a vibrant team environment. Duties Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person, providing accurate information and solutions. Manage front desk operations, including greeting visitors, handling check-ins, and maintaining a welcoming environment. Utilize computer skills to update customer records, process data entry tasks, and manage filing systems efficiently. Use Microsoft Office and Google Workspace tools for document creation, proofreading, scheduling, and correspondence. Support office management tasks such as calendar management, appointment setting, and organizing files or documents. Assist with bookkeeping activities using QuickBooks or similar software to track transactions and maintain financial records. Maintain excellent phone etiquette while managing multiple lines, ensuring clear communication and professional interactions at all times. Experience Previous office experience or clerical experience is preferred; familiarity with front desk operations is a plus. Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications. Experience with data entry, filing systems, proofing documents, and managing calendars effectively. Knowledge of customer service best practices including phone etiquette and handling difficult situations with professionalism. Bilingual abilities are highly desirable to serve diverse client needs effectively. Familiarity with medical or dental receptionist duties such as appointment scheduling or medical reception is advantageous. Prior experience in office management or administrative support roles will help you excel in this position. Join us to be part of a lively team where your organizational talents and customer service skills will shine! We believe in fostering a positive work environment that values your contributions while offering opportunities for growth and development.