Senior Customer Service Technician

Senior-level RF subject-matter expert responsible for resolving the highest-complexity issues, leading diagnostics and root-cause analysis, and interfacing with Engineering and customers on critical cases. Leads on-site escalations, sets best practices, and mentors Technicians II and III.

Key Responsibilities:

Lead diagnosis and resolution of complex RF/system-level failures across amplifiers and integrated systems. Define advanced test setups and validation approaches; interpret complex RF data (e.g., linearity, stability margins, efficiency, S-parameters). Serve as top escalation point for Technicians II and III; provide technical direction and review of corrective actions. Interface with Engineering to drive root-cause analysis, design feedback, and field-learned improvements. Lead critical on-site customer service events, ensuring safe work practices and clear communication with stakeholders. Approve return-to-service following complex repairs and performance verification. Author or review service procedures, knowledge-base articles, and technical bulletins. Support training and mentoring programs to raise team capability.

Qualifications:

Extensive hands-on experience with RF power amplifiers and RF diagnostics in service/field environments. Expert proficiency with RF test equipment and complex measurement interpretation. Ability to read and critique schematics, block diagrams, and test methodologies; provide design-for-service feedback. Demonstrated leadership in troubleshooting, safety, and customer communication. Project or team leadership experience. Experience driving cross-functional corrective and preventive actions (CAPA). Contributions to service documentation, training, or process improvement. What's in It for

You:

Competitive compensation, holiday pay, and paid time off Great benefits package that includes health, vision, and dental insurance 401(k), plus matching Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave Employee referral program Tuition reimbursement program Employee assistance program Exciting, fast-paced environment where you could make a true impact Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details:

Location Information:

This position is based in Souderton, Pennsylvania, a charming town that boasts a blend of small-town charm and modern amenities. Nestled in a picturesque setting, Souderton provides a welcoming community with local shops, parks, and cultural attractions. Enjoy the tranquility of scenic landscapes and explore the town's rich history. With a close-knit community and a variety of recreational opportunities, Souderton is the perfect place for those seeking a balance between a relaxed lifestyle and engaging local experiences. To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers