Associate Service Center Representative-1

Job Description Salary Band:

Administrator Job Summary:

The Associate Service Center is the Hub of People Team Operations in providing best in class HR support to current and former Wawa Associates, applicants, corporate partners and 3rd parties. This role is customer centric and will prioritize and triage all telephonic and electronic inquiries related to associate HR concerns. The Associate Service Center Representative I will resolve on first contact all HR inquiries in an accurate and timely manner and escalate on an as needed basis.

Principal Duties:

Consult with and advise Associates and managers regarding policy, and eligibility and qualification requirements related to recruiting, benefits, Associate Relations, leave of absences, rehire status, retirement plans, wellness programs, payroll and paid time off. Provide guidance regarding background check status, working papers, I-9s, applicant assessments and other troubleshooting within the HR system. Responsible for employment verification, unemployment claims, rehiring Associates and legal name changes. Appropriately document within the CRM system, Leave of Absence management system, Riskonnect etc. Act as a custodian of records ensuring confidentiality and privacy, and legitimacy of records. Provide only necessary information regarding subpoenas, employment verifications, company policy, and company records, including those in Docuware and all HR Systems. Uphold standard of record retention and confidentiality for HR records. Collect and coordinate critical data requests as needed to support Wawa in its compliance matters and in defense of legal matters. Utilize the Five9 phone system proficiently and become proficient in the use of our software programs including Workday Help (CRM), Workday, Docuware, LeaveSource, Riskonnect, HireRight and Microsoft Teams. Perform any additional tasks and duties as required by Supervisor.

Essential Functions:

Good communication skills; frequent interaction with Store Operations personnel and external vendors Initiative to follow through Proven interpersonal skills and strong associate centricity Exceptional associate advocacy and thoughtful responsiveness Ability to make sound judgment calls and decisions with minimal supervision Demonstrated ability to handle confidential information Excellent critical thinking, problem-solving, and de-escalation skills Demonstrated ability to work effectively under pressure in a fast-paced, rapidly changing environment

Basic Qualifications:

High School Diploma or equivalent; some college preferred 1-3 years of experience providing exemplary customer service in a contact center environment preferred Knowledge of Workday, LeaveSource and Riskonnect preferred Demonstrated technical skills needed to adapt to a rapidly changing technology Bilingual in Spanish/English language preferred Ability to work weekdays and weekends required Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. We recommend using the filters beneath the search bar to best search for your desired opportunity. Corporate or Wawa Beverage Company (WBC)

Opportunities:

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Store Operations Opportunities:

Please use the distance and location filter to view opportunities near you. Here at Wawa, the sky's the limit. Voted as "America's Favorite Convenience Store," Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships. We have benefits that fuel well-being, including:• Employee Stock Ownership Plan (ESOP) Tuition Reimbursement 401(k) Plan Medical/Dental/Prescription Coverage Flexible Spending Accounts (Health Care & Dependent Care) Employee Assistance & Wellness Programs Employee Credit Union Paid Time Off Employee Resource Groups •eligibility requirements may apply For Technical Issues regarding your application please email: recruitingsupport@wawa.com.