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Customer Service Representative
Job
AppleOne
West Mifflin, PA (In Person)
Full-Time
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Job Description
Customer Support & Data Coordination Specialist We are seeking a reliable and detail-oriented professional to join a fast-paced service team supporting infrastructure-related requests. In this role, you will interact with a variety of callers, gather critical project details, and accurately document information to ensure proper coordination with third-party partners. This position is ideal for someone who enjoys helping others, can stay organized under pressure, and is comfortable working across multiple systems while handling a steady volume of calls.
What You'll Do:
- Respond to incoming calls from homeowners, contractors, engineers, and related parties
- Collect and verify project details, including location information using mapping tools
- Accurately enter and update data within internal systems
- Communicate clearly and professionally to guide callers through the process
- Ensure all information is documented with a high level of accuracy
- Maintain composure and professionalism during high-volume or time-sensitive situations