Contact Representative (Customer Service Representative)

Contact Representative (Customer Service Representative) Wilkes Barre, PA 1 DAYS AGO 22669431 Summary Wilkes Barre, PA In-Person $40736.00 - $72644.00 per Year 1 Years Experience Bachelor's degree No Commission 40.00 hours per week / Day, Evening, Night, Weekend, Rotation Shift / Full-Time Description

CONTACT REPRESENTATIVE

(CUSTOMER

SERVICE REPRESENTATIVE

)-

TELESERVICE CENTER:

Wilkes Barre, PA USAJOBS - Job Announcement (www.usajobs.gov/job/871606900) Customer Service Representatives (CSR) play a vital role delivering Social Security benefits and services to the public. Teleservice Center CSRs work in a call center environment to provide a high level of quality service to our customers on SSA's national 800 number. You would be responsible for providing the public with information about SSA's programs and services, obtaining information to determine eligibility for the benefits SSA administers, and updating records using SSA's computer systems.

GREAT BENEFITS

Earn 13 paid vacation days a year, then 26 days a year after 15 years Earn 13 paid sick days each year 11 paid Federal holidays Health benefits including medical, dental, and vision; and access to flexible spending accounts Life insurance Pension benefits under the Federal Employees Retirement System Optional Thrift Savings Plan (similar to a 401K). The government matches your contribution up to 5% of your salary Flexible work schedules Potential overtime opportunities Potential telework opportunities Eligibility for the Public Service Student Loan Forgiveness Program Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility. As a Customer Service Representative, you must be knowledgeable about Social Security programs and be able to explain complex concepts to members of the public who contact the agency. If selected, you will be given extensive training to prepare you to perform the position. Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.? This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed. Cut-Off Dates to receive applications will be used for this announcement.

First Cut-Off Date:

June 8, 2026

Second Cut-Off Date:

June 14, 2026

Third Cut-Off Date:

July 5, 2026

Fourth Cut-Off Date:

August 2, 2026

Fifth Cut-Off Date:

August 30, 2026

Closing Date:

September 30, 2026.

REQUIREMENTS & QUALIFICATIONS

To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link or scan the QR code to read the qualifications for this position and other entry level positions: Entry Level Position Qualifications (https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_ Positions.pdf) Conditions of employment U.S. Citizenship required Selective Service Registration, if applicable (www.sss.gov) Fingerprinting and background and/or security investigation may be required Job offers are contingent on fingerprinting and background / security investigation results Selectees may be required to serve a 1 year probationary period Relocation expenses will not be paid All qualification requirements must be met by the closing date of the announcement Must pass Competency Assessment Interview Process (CAIP) interview. Selectees are required to complete 18-21-week formal technical training class at a designated SSA facility. All training must be completed in person. Candidates will not be hired based on their race, sex, color, religion, or national origin. Qualifications Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. All qualification requirements must be met by the closing date of the announcement. Education

SUBSTITUTING EDUCATION

If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed.

NOTE:

Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services. This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-8 grade level. Normally candidates are hired at step one unless they have prior federal experience with no break in service. Additional Details

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