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Guest Service Representative
Job
Fairfield Inn & Suites
Williamsport, PA (In Person)
Full-Time
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Job Description
Overview We are seeking a professional and organized Front Desk Attendant to join our team. This role is vital in providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our front office. The ideal candidate will possess strong office management skills, be highly organized, and demonstrate excellent communication abilities. Experience with office software is required. Responsibilities Greet visitors and guests in a friendly and professional manner, creating a welcoming environment Manage multi-line phone systems, screen calls, and direct inquiries efficiently Perform data entry, filing, and maintain accurate records. Assist with office management tasks such as proofreading documents, organizing files, and supporting administrative operations Provide exceptional customer support through phone etiquette and personalized assistance Support bookkeeping activities as needed, including basic invoicing and record keeping Maintain a clean and organized front desk area to ensure a professional appearance at all times Follow all brand requirements including uniform and training Experience Experience with hotel front desk operations a plus Proficiency in computer literacy Familiarity with multi-line phone systems and customer service best practices Bilingual abilities are highly valued to assist a diverse clientele effectively Strong organizational skills with the ability to manage time efficiently and prioritize tasks effectively Hotel experience preferred but not required Flexibility with hours a must This position offers an engaging work environment where professionalism, efficiency, and excellent communication are key. We value candidates who are proactive, detail-oriented, and committed to delivering outstanding service.