Job Description
Reporting to the Store Manager, the Customer Service Clerk is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.
Please note:
the successful candidate must reside in the Morden, Manitoba area. Acknowledge and greet customers. Approach and offer assistance to customers, according to established criteria, providing a positive customer experience. Inform customers of merchandising events, samplings, and sales, either verbally or by available written material. Provide information to assist customers with product selections, including inquiries to other stores and special orders. Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives. Process customer payment using debit, credit card, gift cards, and cash. Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips. Package orders using appropriate resources. Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store. Provide Controlled Entry door coverage as required. Refuse entry based on procedures. Handle permit requests and refunds. Respond and resolve customer issues. Escalate to manager as required. Answer phone using established protocols. Receive beer, stock, and store-to-store transfers ensuring invoices and credit invoices are correct. Process as required. Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables. Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition. Remove damaged or unsaleable product and advise management of product missing in a case to ensure proper accounting. Remove products related to quality control bulletins. Process as required. Prepare store-to-store transfers, licensee, vendor, and permit orders and verify accuracy. Prepare beer and distribution centre returns. Participate in regular stock counts. Perform activities following established safe lifting principles and procedures. Follow established policies and procedures for handling, receiving, and managing inventory. Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law. Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure. Ensure proper signage is affixed and marketing programs are set up on time. Support and comply with policies, procedures, practices and Corporate Responsibility commitments. Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized. Maintain cleanliness/sanitization of work areas and customer contact points. Prepare deposits as required. Clean up breakage and dispose as per procedure. Process as required. Assist in training or providing guidance to new part-time or seasonal staff. Complete required courses and training. Accountable for making decisions regarding requests for identification (ID), and the refusal of service to minors and intoxicated individuals. Responsible for adhering to all policies, compliance regulations, procedures, etc. Reports to multiple managers (i.e. Assistant Manager(s), or Store Manager/acting manager). Variety of shifts, including evenings and weekends. Availability must be suitable to the operations of the business and business changes. Perform other related duties as assigned. Grade 12 (completed) preferred. Basic knowledge of various methods of cash handling, customer service, and computer skills. Basic mathematical skills. Excellent communication skills. Ability to work in a team environment. Ability to perform the essential physical requirements of the position. The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization. A minimum of six months experience in a customer service-related industry is an asset. Certificate in Marketing, Sales or Business Administration is an asset. Bilingual French/English language skills is an asset. •Testing may form part of the screening/selection process. An eligibility list will be created, if possible. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement. We thank all interested applicants, however, only those selected for interviews will be contacted.
