Accounting Customer Service

We are looking for a detail-oriented Accounting Customer Service specialist to join a fully remote team supporting commercial insurance operations in Birmingham, Alabama. This contract to possible permanent opportunity is ideal for someone who can combine strong customer support abilities with practical accounting knowledge in a fast-paced, high-volume setting. The person in this role will help resolve payment-related questions, support accounts payable and accounts receivable activities, and work closely with internal teams to keep financial inquiries moving efficiently. This position offers a hybrid schedule with two days in the office.

Responsibilities:

• Respond to inbound customer and internal inquiries related to accounting matters, providing timely and effective support.
• Assist with accounts payable and accounts receivable questions by researching account activity and clarifying payment or billing issues.
• Review invoices, gather needed documentation, and help address discrepancies to support accurate processing.
• Manage a high volume of requests while maintaining accuracy, organization, and strong follow-through.
• Use accounting and ticketing systems to document issues, track open items, and update records as needed.
• Access spreadsheets and system data to locate financial information and support resolution of customer concerns.
• Communicate clearly in writing and by phone with stakeholders regarding invoice status, account questions, and related next steps.
• Support evolving accounting operations by taking on additional administrative and financial service tasks as business needs change.