Afternoon / Evening Call Center Representative

Afternoon / Evening Call Center Representative 3.8 3.8 out of 5 stars Duluth, GA 30096 Remote Full-time Travel Incorporated 48 reviews Full-time Travel Consultant |

Customer Service & Call Center Role Location:

Remote (U.S.-based)

Schedule:

Full-time | Second Shift After Training Travel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry. Why This Job is a Great Fit Paid Training + Career Development 14-week paid training program (TI University) Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered) Ongoing coaching, mentoring, and skill development Remote Work + Stability Work-from-home position with company-provided equipment Structured schedule and supportive team environment Long-term career growth opportunities In-Demand Experience Build skills in customer service, travel planning, client relations, and call center operations Gain experience with booking systems, itinerary management, and client communication tools Key Responsibilities Handle inbound calls and emails support in a high-volume call center environment Provide travel planning assistance, including flights, hotels, and itineraries Deliver excellent customer service by identifying client needs and offering tailored solutions Assist with trip changes, cancellations, and problem resolution Maintain accuracy with data entry, reservations, and booking details Collaborate with internal teams to ensure seamless service delivery Required Skills & Qualifications Experience in customer service, call center, hospitality, or client support preferred Strong communication skills (phone, email, chat) Ability to multitask and navigate multiple systems simultaneously Comfortable working in a fast-paced, performance-driven environment High attention to detail and strong organizational skills Basic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.) High school diploma or equivalent Work Requirements Fully remote (not mobile) — must have a dedicated home office workspace Reliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile) Training schedule: Monday-Friday, 8:00 AM-5:00 PM ET Post-training schedule: Second shift (start times between 12:00-2:30 PM ET) Travel to Duluth, GA 2-3 times per year for training and team meetings Benefits & Perks Paid training and career development programs Work-from-home flexibility Supportive, team-oriented culture Equipment provided Travel expenses covered for required onsite training Apply Today - Start Your Remote Career in Travel Take the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences. at travelinc.com This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel