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AirBadge Application Specialist
Job
AirBadge, LLC
Remote
Full-Time
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Job Description
AirBadge is seeking an Application Specialist to join our team. This fully remote and flexible position offers a unique opportunity to work directly with airports across the United States, serving as the primary point of contact for client support. In this role, you will troubleshoot client issues, collaborate with engineering, and ensure our clients have resources for ongoing success. Responsibilities
- Serve as the first point of contact for client inquiries via our support desk, phone, and email
- Troubleshoot and resolve client issues by analyzing workflows and system activity
- Provide clients with resources, documentation, and guidance for future self-service
- Escalate complex issues to engineering and collaborate closely until resolution
- Adapt quickly to platform updates, new features, and changing client needs
- Contribute feedback to improve processes, procedures, and product features
- Assist in onboarding and training new AirBadge users when needed, including badging offices and signatories This position is open to candidates based on the West Coast who can work standard California business hours (9:30am
- 6pm PST, Monday
- Friday).