AT&T Customer Specialist

Burbank Sales Partners, a sales and business consulting firm, accompanies Reseda customers on their AT&T Fiber Internet journey from curious to connected. As our AT&T Customer Specialist, your role includes ensuring enrollment accuracy, providing guidance on plan selection, and maintaining the persistence that keeps customers informed. As an AT&T Customer Specialist, you'll be fully trained to bring the AT&T Fiber to customers. You'll then help customers with any account issues and help make the enrollment process smooth. With every enrollment, the AT&T Customer Specialist refines their skills and helps the customers enjoy the product. Role Requirements for an AT&T Customer Specialist Provide guidance and support for customers, presenting AT&T Fiber Internet solutions tailored to lifestyle, entertainment, and remote work requirements. Assist team members by organizing customer information, preparing speed and service comparison guides, and supporting day-to-day activities. Conduct proactive follow-ups to help customers maximize their Internet experience, answer questions, and provide customer service. Record and manage customer preferences, Fiber service requests, and network availability to maintain accuracy. Demonstrate benefits of Fiber, including faster downloads, uninterrupted video calls, and smooth streaming while providing the best customer service. What You'll Gain as an AT&T Customer Specialist Customer service and account oversight skills. AT&T Product knowledge and enrollment oversight. The ability to help support a sales team from the backend while working with customers on the front end. Qualities of an AT&T Customer Specialist High school diploma or GED preferred Experience in customer support is a plus but not required as this is entry level. Active listening skills and interpersonal skills.

Pay:

$900.00 - $1,400.00 per week

Benefits:

401(k) Employee discount Mileage reimbursement Paid training Professional development assistance

Work Location:

In person