Bilingual Client Success Representative

Table Needs is a restaurant technology start-up in Fairhope, AL, built to help independently-owned quick service restaurants, coffee shops, and food trucks thrive. We provide the technology, payments, and real human support that restaurant owners need to succeed. We're looking for a bilingual (English/Spanish) Client Success Rep who loves helping people, stays calm when things get busy, and wants to grow with a small team doing meaningful work for independent restaurants. What You'll Do Answer inbound support calls and texts from restaurant owners and staff — in English and Spanish Troubleshoot point-of-sale and payment issues, resolving them at first contact whenever possible Guide new clients through onboarding and train them on our platform Keep accurate records of every interaction in our CRM Escalate complex issues to our Tier 2 team when needed — you're never alone What We're Looking For Fluent in English and Spanish (written and spoken) Experience in customer support, ideally in a technical or restaurant environment Comfortable with technology — you don't need to be an engineer, but you learn systems quickly Clear, warm communicator who can explain technical concepts simply Reliable, detail-oriented, and calm under pressure High school diploma or equivalent Schedule & Location ~20 hours/week, flexible within Monday-Friday 8:00am-5:00pm Primarily in-office at our Fairhope, AL location Occasional remote flexibility on lighter days Compensation & Benefits Hourly rate: $19

• 22/hour, depending on experience Hours per week: ~20 hours Growth path: Full-time opportunity for the right person Who We Are We're a small, close-knit team that works hard, laughs hard, and cares deeply about the restaurants we support. Our values guide how we operate: Be Salty
• honest and straightforward Serve it Up
• put others first Be Hungry
• stay driven and curious Simmer Down
• stay calm under pressure Crack the Egg
• grow through challenges We add flavor, serve with humility, and embrace the discomfort of hard work.

We don't take ourselves too seriously — but we take our restaurants seriously. Ready to serve it up? Apply today and join a team that makes a real difference for local restaurants.

Pay:

$19.00

• $22.

00 per hour

Benefits:

Flexible schedule Work from home Application Question(s): Do you have experience in a restaurant, coffee shop, food truck, or other customer service/technical environment? This job requires learning and troubleshooting point-of-sale and payment systems. How comfortable are you with learning new technology? Table Needs values honesty, teamwork, curiosity, staying calm under pressure, and learning from mistakes. Which value do you relate to most, and why? Why are you interested in supporting restaurants as a Bilingual Client Success Rep?

Language:

Spanish and English (Required) Ability to

Commute:

Fairhope, AL 36532 (Required)

Work Location:

Hybrid remote in Fairhope, AL 36532