Bilingual Customer Service Rep Jr

Adecco is assisting a local client recruiting Bilingual Customer Support on Hybrid Schedule. This is an excellent opportunity to join a winning culture and get your foot in the door of a company that is the nation's largest energy delivery company, serving more than 10 million customers through six fully regulated transmission and distribution utilities. If Bilingual Customer Support sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Job Summary:

The candidate will work as a Junior Bilingual Customer Service Representative, assisting customers in both English and Spanish through various channels such as phone, email, chat, or in person. They will handle customer inquiries, resolve complaints, provide information about products and services, assist with orders and returns, and maintain records of interactions.

Responsibilities:

• Responding to customer inquiries and resolving complaints in a professional and timely manner.
• Providing information about products, services, and policies in both languages.
• Assisting customers with placing orders, processing returns, and tracking shipments.
• Escalating complex issues to senior representatives or supervisors as needed.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other team members to ensure customer satisfaction and achieve performance goals.
• Staying up-to-date with product knowledge, policies, and procedures.
• Assisting with other duties as assigned, such as data entry or administrative tasks. Requirement(s):
• Proven fluency in both English and Spanish.
• Call center experienced preferred
• Both written and verbal. Strong communication.
• Interpersonal skills are essential, as well as the ability to.
• Multitask and work effectively in a fast-paced environment.
• What's in this Bilingual Customer Support position for you?

Pay Range:

$20.00 Hr.

Shift:

Hybrid, Mon-Fri, 8:00 am - 5:00 pm Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses. This Onboarding Specialist is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Onboarding Specialist position and other opportunities with Adecco. Apply today!

• Pay Details:

• $20.

00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

• Massachusetts Candidates Only:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.