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Call Center Agent New England States Only
Job
AnswerNet
Remote
$38,480 Salary, Full-Time
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Job Description
Call Center Agent New England States Only AnswerNet
- 2.8 Arlington, MA Job Details Full-time $18
- $19 an hour 1 hour ago Benefits Paid training Work from home Opportunities for advancement Qualifications Live chat Microsoft Excel Texting/chatbox tools Phone communication Employee relationship building High school diploma or GED CRM system proficiency Quality data entry Client interaction via phone calls Customer data entry
Full Job Description Job Type:
Full Time- Work from
Home Hours:
M-F 8:00 AM-5:00PM EST Salary:
$18.00 to $19.00Hourly Company Information:
AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more. Job Duties / Responsibilities /Essential Functions:
Answer inbound calls from customers regarding the new community energy program, including program questions and bill-related inquiries. Provide white-glove premier customer service using strong written and verbal communication Be proficient in understanding and articulating the nuances of the assigned CPA Programs, and develop an understanding of billing and customer service complexities Ensure that all required contractual and Service Level Agreements are met Ensure program and billing knowledge of assigned CPA is continually up-to-date, and provide expertise to customers and internal colleagues as requested Work to consistently improve by implementing feedback from regular coaching sessions Utilize group chat to ensure first call resolution, and escalate critical issues to the client quickly Assist the client with urgency, ensure accurate processes are followed, and provide feedback Practice high ethical standards; be accountable for data security, time, communication, and statistics Maintain effective working relationships with coworkers, clients, customers, and utilities May be asked to handle Spanish Bilingual Calls Required Knowledge / Skills / Abilities / Qualifications Strong customer service skills, diplomacy, and tact Organized and detail-oriented, analytical with data entry and written program information Strong verbal and written communication for logging calls and live chat Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts Qualifications Education Level- High School Diploma Required, Associate's Degree or above a plus Work Experience
- 2 years, customer service experience preferred Bilingual is a plus (English/Spanish) Salary & Operations This position is at an hourly rate, starting at a training rate of $18.00 per hour and then at a Tier 2 rate of $19.00 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM
- 5:00 PM Eastern time, Monday-Friday.