Call Center Representative

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Wellness resources Monday-Friday, 8:00 AM - 5:00 PM Rolla, MO | Hybrid/Remote Position | This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training. Start Your Career with Purpose At Parmele Disability Advocates , we help individuals secure the Social Security benefits they deserve. As a Call Center Representative, you'll play a key part in supporting both our staff and clients by handling inbound calls, transferring calls as needed, resolving client inquiries, and ensuring every interaction results in a positive client experience. No prior experience? No problem. We provide paid training and a clear path for success. What You'll Do You'll often be the first point of contact for prospective and current clients, making professionalism, empathy, and clear communication essential to success in this role. If you are detail-oriented, organized, and enjoy helping others, we encourage you to apply.

Key responsibilities:

Present company services to potential clients Prospect and contact potential clients Meet or exceed established outreach targets Respond to and resolve client inquiries in a timely and professional manner Maintain accurate records in company databases and systems What We're Looking For We're seeking motivated individuals who are organized, detail-oriented, and ready to learn.

Qualifications:

Confident and professional phone presence Ability to set an appropriate tone and pace during client calls Demonstrates consistent care and professionalism on every call Proficiency with Microsoft Office and data entry Previous experience in phone-based customer service and/or client services is a plus Strong ability to build rapport with clients Excellent communication and multitasking skills Highly organized with strong attention to detail and deadlines Why Join Parmele Disability Advocates? Make a meaningful impact helping clients access critical benefits Paid training and ongoing development Supportive, team-oriented work environment Established and growing organization About Us Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states. Apply Today If you're looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us. Flexible work from home options available.