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Call Center Representative
Job
Remodeling Concepts
Remote
$60,500 Salary, Full-Time
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Job Description
About the role Remodeling Concepts is a home improvement company specializing in windows, siding, roofing, doors, gutters, and insulation. We are currently rebranding and preparing for massive growth. We're hiring a driven, phone
- confident appointment setter to join our remote sales team. You'll be the first voice homeowners hear
- your job is to spark interest, overcome objections, and book qualified in-home consultations for our sales reps.
PHONE & OUTREACH DUTIES
Make and receive high volume of inbound / outbound calls daily to warm and cold leads across assigned territories Confidently deliver a scripted opening and adapt the conversation based on homeowner responses Handle common objections professionally and persistently without becoming confrontational Set qualified appointments for in-home consultations with our project consultants Confirm and follow up on scheduled appointments to reduce cancellations and no-shows Log all call activity, outcomes, and notes accurately in our CRM systemSOCIAL MEDIA & COMMUNITY OUTREACH
Participate in local Facebook community groups and neighborhood platforms (Nextdoor, etc.) to generate organic interest and referral leads Share promotions, before/after project content, and company updates across social channels on behalf of the brand Identify homeowners in online communities who are actively discussing home improvement needsROLE LOGISTICS & EXPECTATIONS
Work business hours from 8 am to 4:30 pm Monday- Friday, or 11am
- 7 pm Monday
- Thursday, Friday 11 am
- 4pm and Saturday 9 am
- 12 pm There will be split shifts so you are not working 8
- 7 Maintain a quiet, professional home office environment with reliable high-speed internet and computer. Meet weekly call volume and appointment-set targets as defined by management Participate in regular coaching sessions, team check-ins, and performance reviews Represent Remodeling Concepts with professionalism, energy, and a customer-first attitude on every call What we're looking for 1
- 3 years of outbound phone sales, telemarketing, or appointment setting experience Comfortable making 40
- 60+ outbound dials per day in a structured environment Strong verbal communication
- clear, confident, and personable on the phone Coachable and receptive to feedback; willing to learn and continuously improve Positive, resilient attitude
- you don't let rejection derail your focus Comfortable with basic social media platforms (Facebook, Nextdoor) for outreach purposes Home improvement or construction industry experience is a plus
- not required Reliable computer, headset, and high-speed internet connection What we offer $14 hr base salary with bonus opportunity tied to appointment volume, show rate, and sales would hit $55,000
- $62,000 first year. Fully remote
- work from home or office if applicable (Langhorne PA) Consistent lead flow
- you're not hunting for your own prospects Supportive team with ongoing coaching and skill development Stable, growing company with products that homeowners genuinely need
Pay:
$56,000.00- $65,000.