Call Center Representative

Call Center Representative at Randstad Enterprise Call Center Representative at Randstad Enterprise in Potomac, Maryland Posted in about 18 hours ago.

Type:

full-time

Job Description:

Support Center Representative (Call Center) Hybrid - On-Site in Rockville, MD 3 days a week - Long Term (Possible Temp to Hire) Full Time and Part Time roles available; Must be flexible to work an 8 hour Shift Between 8am EST and 8pm EST 4 year degree required Respond to customer requests for information regarding

FINRA, FINRA

Regulation, and its members by utilizing various corporate applications: Web CRD/IARD, Proctor, OASIS and appropriate web sites. Provide functional and navigational support. Provide pending and approved member firms with assistance in form and registration processing. Process information requests and route calls to the appropriate department or individual. Log cases in CRM application (CRIS) and ensure resolution within the allotted timeframe. Provide support to internal and external customers with regard to the enterprise-wide security feature associated with most corporate applications. Provide non-registered representatives with assistance regarding Form U4 / U5 filing information and two-year license registration questions. Assist executive representatives and authorized contacts of member firms in updating their quarterly review of the FINRA Contact System (FCS) to ensure compliance with FINRA regulations. Review the Proctor application to determine registration and scheduling of non-member examination applications. Assist the FINRA Regulation District Offices in their compliance activities by providing registration information on both firms and representatives. Provide the investing public with the procedures for initiating a customer complaint against a FINRA member firm or registered representative. Respond to customer requests for BrokerCheck reports or publications. Provide customer with appropriate feedback on delivery time and/or cost of publications. Attend all application related training.